Speaking

Motivate your teams to take action and create inspiring ideas on how to rally your organization around your customers and calm the chaos in your contact center.

Monica Tarr, Founder and CEO of Bennett Bay Consulting speaks at contact center industry events from coast to coast sharing field-tested, practical ideas with audiences from every imaginable industry.

Speaking

Motivate your teams to take action and create inspiring ideas on how to rally your organization around your customers and calm the chaos in your contact center.

Monica Tarr, Founder and CEO of Bennett Bay Consulting speaks at contact center industry events from coast to coast sharing field-tested, practical ideas with audiences from every imaginable industry.

Speaking topics

Keynote

Is There Room for Compassion in Business? YES!

Are you constantly thinking about ways to engage employees and make your customers love your company so they never want to go anywhere else? If you answered yes, then you need to hear Monica’s message.

Workshop

7 Keys to Profitable Projects

You’ve fought for budget. You’ve kicked off the project. It’s not going quite as planned: over budget, over time, not producing the ROI, the technology is too complex, the employees grumble, or the customers complain. If this has ever happened to you and you want to be the hero.

Speaking topics

Keynote

Is There Room for Compassion in Business? YES!

Are you constantly thinking about ways to engage employees and make your customers love your company so they never want to go anywhere else? If you answered yes, then you need to hear Monica’s message.

Workshop

Journey Maps: Improve customer loyalty and create efficiency.

You’ve fought for budget. You’ve kicked off the project. It’s not going quite as planned: over budget, over time, not producing the ROI, the technology is too complex, the employees grumble, or the customers complain. Master journey mapping and be the hero.

Past Speaking Engagements

Frost and Sullivan Executive Mindxchange – Customer Contact

PACE (Professional Association for Customer Engagement) National Conference

Avaya International User Group Conference

Monica in Action

LISTENERS PRAISE…

As an entrepreneur who has built several successful businesses, my direct experience is that compassionate business methods work and the good news for you, is that Monica not only knows how to practice those methods, but how to teach them. If you’re looking for down-to-earth methods that pay back with surprisingly substantial profits, then listen to her message. Monica’s pragmatic, engaging, sassy style will inform, entertain and motivate you and your employees. Your customers will be delighted – don’t miss this opportunity!

  • Amy Port

    Co-Founder Heroic Public Speaking

  • Monica’s insights into corporate culture are based on first-hand experience of what works. For those of us who don’t know where to begin, she makes it easy and do-able.

  • Lowry Olafson

    Speaker, Singer, Songwriter

  • Grounded no nonsense solutions for what might at first appear to be a soft topic but isn’t. Funny, delightful, actionable, and strong.

  • Tony Maree Torrey

    Principal, Center for Coach Training

  • about monica

    You know happy customers and employees make for higher profits.

    Yet, customer satisfaction comes at a cost. Without proper planning and execution, unfulfilled ROI, project overruns, lost revenue, diminishing profits, and dysfunctional vendor, employee, and Customer relationships can go straight to the dogs.

    You need some help from someone who understands all the variables and has lived in the trenches.

    Helping you discover and implement solutions that drive customers toward your brand is what I do best.

    I’m Monica Tarr, the Mastermind behind Bennett Bay Consulting.

    I’ve got 25 years of tactical wizardry and technical knowledge under my belt. I live and breathe analyzing, designing, and transforming customer experiences. In the process, I create collaborative cultures so that the people working in them earn boatloads of money

    about monica

    You know happy customers and employees make for higher profits.

    Yet, customer satisfaction comes at a cost. Without proper planning and execution, unfulfilled ROI, project overruns, lost revenue, diminishing profits, and dysfunctional vendor, employee, and Customer relationships can go straight to the dogs.

    You need some help from someone who understands all the variables and has lived in the trenches.

    Helping you discover and implement solutions that drive customers toward your brand is what I do best.

    I’m Monica Tarr, the Mastermind behind Bennett Bay Consulting.

    I’ve got 25 years of tactical wizardry and technical knowledge under my belt. I live and breathe analyzing, designing, and transforming customer experiences. In the process, I create collaborative cultures so that the people working in them earn boatloads of money

    What are your goals and challenges?